Zoom Features R&H at Zoomtopia for Innovative Use of AI and Technology

Robinson & Henry is earning global recognition for its innovative approach to legal technology. The firm was selected to participate in Zoomtopia 2026, Zoom’s annual conference that highlights new technology, industry leaders, and the future of customer experience.

Jason Eversole, Robinson & Henry’s Director of Sales Operations, represented the firm during CX Connect, a featured portion of the conference focused on how Zoom’s customer experience (CX) technology helps organizations resolve customer needs through artificial intelligence, automation, and connected systems. 

Eversole’s presentation highlights how Robinson & Henry has embraced technology to streamline its operations, improve client service, and make it easier for people to connect with an attorney.

Zoomtopia brings together customers, technology leaders, and industry experts to explore the latest developments in Zoom’s products and discuss emerging technology trends.

Robinson & Henry was selected as a featured participant for its early adoption of Zoom Contact Center and continued investment in the company’s AI-powered tools.

Since implementing the technology, the firm has worked closely with Zoom, providing feedback and helping shape product features. Eversole has played a key role in that relationship, helping to identify opportunities to improve technology and adapt it to the needs of a growing law firm.

That collaboration has helped Robinson & Henry build a more efficient client intake process while positioning the firm as an early adopter of AI in the legal industry.

For Robinson & Henry, adopting AI is more than keeping up with technology. It is about helping people connect with the legal guidance they need when they need it.

The firm introduced online appointment booking in 2025, allowing prospective clients to schedule attorney consultations 24 hours a day, seven days a week.

Someone facing a legal problem late at night or over the weekend no longer must wait until the next business day to begin the scheduling process. Instead, prospective clients can book an appointment online at a time that works for them.

The technology has also significantly reduced the time it takes to schedule consultations.

Previously, intake calls typically took 12 to 15 minutes. With the firm's updated systems, that process now generally takes five to seven minutes, sometimes less. That means potential clients spend less time navigating the scheduling process and get on a faster path to speaking with an attorney.

AI is also changing how Robinson & Henry's sales operations team approaches its work.

Before implementing its current technology, team members often had to search databases and navigate multiple information sources to answer questions. That process could take time away from the most important part of the interaction: understanding the person’s needs.

Now, AI-powered tools help provide information and support during calls, allowing team members to focus more on the client on the other end of the line.

The result is a more streamlined process that gives employees greater capacity to listen, respond with empathy, and help prospective clients take the next step.

For our law firm, that human connection matters. People often contact an attorney during stressful or uncertain moments. Making it easier to reach the right person can make a meaningful difference in their experience.

Robinson & Henry's appearance at Zoomtopia 2026 reflects the firm's broader commitment to using technology to improve both business operations and client service.

Eversole sees the conference as an opportunity to connect with other industry leaders, learn how organizations are implementing AI, and identify new ways to improve the firm's operations. Those insights will help inform Robinson & Henry's technology and business goals for 2027.

This also highlights how the legal industry is evolving. While some firms continue to rely heavily on traditional contact centers and manual processes, Robinson & Henry is exploring how AI and automation can help deliver a more responsive client experience.

By combining technology with a people-first approach, R&H aims to make legal services more accessible while giving its team the tools to work more efficiently.

As AI continues to reshape customer service across industries, Robinson & Henry's participation in Zoomtopia positions the firm among the organizations helping demonstrate what that transformation can look like in practice.