I have been with newrez / shellpoint since march of last year. In July 2020 newrez began making mistakes on my mortgage statements. I called and spoke to someone aboutht e mistakes and was assured that any mistakes would be corrected. But as I received the mortgage statements in the following months I noticed that the statements began to accrue penalties and once again I called to have this fixed. I was told that there was a flag on my account and the correction was pending. In October I called yet again and went through my payment history with a newrez representative and worked at trying to straighten out the ongoing mistake. After I was assured that all was corrected I received a notice that if my payments were not brought up to date that newrez would foreclose on my house. I called immediately after receiving the foreclosure and I was told to disregard the notice as this was a mistake. In the meantime newrez had taken the liberty of damaging my credit. I found this out when I decided to refinance with another lender in order to move away from the headache of newrez. At this I filed a complaint with the BBB to have the situation rectified which I thought it was. Newrez had removed the mark on my credit and supposedly fixed their records. At the final of closing the lender I was working with called newrez to get confirmation of payments and newrez told the lender that I was thirty days delinquent on my February payment and the contract fell through. I filed yet another complaint with the BBB and newrez is insisting that I am once again delinquent on my payments even though I have provided irrefutable documentation to the contrary. I am at a wall and think now that the only action left is take legal action.