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I booked a “pet friendly” hotel thru Travelocity for my daughter. She was traveling from Albany NY to Colorado and stopped in Louisville KY. She inquired if I had paid the additional fee for her pet, a cat, and was denied access to her room and sent away. Meanwhile, I have been charged for two nights lodging. Travelocity refuses to return my money. Says they called the hotel and it doesn’t meet their requirement for a refund. What is ” pet friendly” if not for cats?
It sounds like your case would be in Kentucky, so you would need to hire an attorney licensed in Kentucky. Each state has different law when it comes to false advertising. I would suggest reaching out to a Kentucky attorney to have the case evaluated.
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