I booked a “pet friendly” hotel thru Travelocity for my daughter. She was traveling from Albany NY to Colorado and stopped in Louisville KY. She inquired if I had paid the additional fee for her pet, a cat, and was denied access to her room and sent away. Meanwhile, I have been charged for two nights lodging. Travelocity refuses to return my money. Says they called the hotel and it doesn’t meet their requirement for a refund. What is ” pet friendly” if not for cats?
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