Bilingual Contact Center Specialist

Position Summary: The Bilingual Contact Center Sales Specialist (Spanish) is responsible for handling a wide range of calls from potential and existing clients, attorneys, and other individuals, ensuring every interaction is handled effectively and with the utmost professionalism.

1 Position available*

Position Schedule: Monday - Friday, 9:00 AM to 6:00 PM

Salary: $24.75/hour

Job Date Posted: Friday, October 23, 2026

Essential Functions:

● Serve as the first point of contact for incoming referrals, representing requisite compassion and professionalism in line with the firm’s service model and values.

● Manage incoming calls or chat communications with efficiency, working toward the successful resolution of inquiries and concerns.

● Promptly determine potential clients’ needs; offer paid consultations to clients as appropriate to their legal needs.

● Use effective sales strategies to offer legal services and successfully onboard new prospective clients to the firm.

● Ensure accurate and appropriate protocol is followed with each call according to established quality standards and guidelines.

● Provide effective customer service while obtaining client information.

● Capture accurate and detailed data in the firm’s client management system.

● Appropriately route incoming calls when necessary.

● Facilitate in-person client interactions as necessary or required.

● Meet qualitative and quantitative performance goals; achieve all objectives for service, productivity, schedule adherence, and quality.

Minimum Requirements:

● 2+ years of customer service or sales experience.

● Experience in a contact or call center environment is preferred.

● Experience in a legal services environment is a plus.

● Working knowledge of computer/data entry with the ability to learn new systems.

● Basic knowledge of Google applications.

● Flexibility to work various shifts between 7:30 am and 6:00 PM.

● Willing to take an online assessment of Spanish-speaking skills

Expected Competencies:

● Friendly, professional, and effective communication skills.

● Ability to handle complex calls or situations with patience, poise, and professionalism.

● Strong active-listening and verbal-communication skills.

● Strong negotiation skills and ability to close sales.

● Willingness and ability to provide exceptional customer service.

● Ability to effectively capture detailed data while speaking/conversing.

● Strong attention to detail, ensuring accuracy and efficiency in all tasks.

● Able to manage and prioritize multiple tasks, work autonomously, and meet deadlines.

● Ability to work well in a team environment that promotes inclusiveness and communication among team members.

● Cultural Competence.

Physical Demands:

The physical demands described below are those that an employee must meet to successfully perform the essential functions of this job. Employees may request reasonable accommodation if and as necessary to perform the essential functions.

While performing job responsibilities, the employee is required to remain stationary most of the time (standing or sitting). The employee is frequently required to sit; use hands to finger, handle, or feel; and talk or hear. The employee is regularly required to stand, walk, and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 15 pounds. Specific vision abilities required for this job include close vision and the ability to adjust focus.

This posting will remain open until filled*