I called the collection agency months ago, approximately 6 months actually. I told them I was certain I had already paid the bill in question. They told me they would call and confirm with the original creditor and let me know. I just recently found out it was put in dispute by my mortgage loan officer and it’s holding up the closing. I called the collection agency and was told it was put in dispute and they had called and confirmed that this wasn’t one of the bills I had paid and I did owe it. In the 6 month span of this occurrence I only found out the above information because I called yesterday 11/10/16 to find out why it was in dispute. I was told the only way to correct it was to write them a letter asking for it to be removed from dispute and only after its removal from dispute could I pay it even though I never wrote them a dispute letter in the first place. I never received any information from them that they had confirmed this debit or anything. I’m ready to close on my mortgage loan and I’m not sure whether I should write them a letter requesting a removal from dispute?